Return & Refund Policy
Last Updated: 1 January 2025
We take great pride in the quality of every Scenses product. If you are not fully satisfied, we are here to help.
Eligibility for Returns
Returns are accepted within 7 calendar days of confirmed delivery.Items must be unopened, unused, and in their original sealed packaging.Due to the intimate nature of fragrance, opened bottles cannot be returned for hygiene and regulatory reasons. This policy is strictly enforced.Non-Returnable Items
Opened or used fragrances.Bespoke / custom commission orders.Gift sets that have been unwrapped.Items purchased during final sale or clearance events.How to Initiate a Return
Email scensesperfumes@gmail.com within 7 days of delivery with your order number and reason for return.Our team will respond within 24 hours with a Return Merchandise Authorisation (RMA) number and instructions.Pack the item securely in its original packaging and ship it to our Karachi warehouse using a tracked courier service.The customer is responsible for return shipping costs unless the item was received damaged or incorrect.Refund Processing
Approved refunds are processed within 5–7 business days of receiving the returned item.Refunds are issued to the original payment method.Original shipping fees are non-refundable.Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographic evidence at scensesperfumes@gmail.com. We will arrange a replacement or full refund at no cost to you.
Exchanges
We do not offer direct exchanges. Please return your item for a refund and place a new order for your preferred product.
Contact: scensesperfumes@gmail.com | +92 343 2478082
